FAQ

What products are available?

Our store offers bath and shower items, body care, skincare, hair care, fragrance, gifts and makeup. Product ingredients, sizes, directions, warnings and availability appear on the relevant product page.

Is shipping free?

Any free-shipping eligibility is determined at checkout. The checkout total is the authoritative amount for the selected address and order.

How long does delivery take?

Processing normally takes 1–2 business days, followed by an estimated 2–4 business days in transit. Carrier timing is an estimate rather than a guarantee.

Can I return an item because I changed my mind?

No. Requests are limited to products that arrive damaged, defective, incorrect or materially different from the listing and must be made within 30 days after delivery.

What should I send for a problem item?

Provide the order number, checkout email, an explanation and clear photos or video. Do not return anything before receiving authorization. Every inquiry is checked against the relevant order information.

How can I pay?

Only the payment methods actually presented by the secure checkout are accepted. Available methods can vary by order, device, region and eligibility.

How do I contact support?

Use the contact details below and include enough order or product information for an efficient review.

Are cookies, analytics or advertising tools used?

Essential cookies support navigation, checkout and security. Analytics, preference and advertising technologies may operate where configured or consented to. Details and available choices are explained in the Privacy Policy.